Frequently Asked Questions
General Maintenance Questions
Q: What plumbing services do you offer?
We offer a comprehensive range of plumbing services, including 24/7 emergency plumbing, CCTV camera investigations of underground sewer and stormwater systems, gas leak detection and testing, roof leaks and repairs, drainage and stormwater maintenance and installations, and hot water unit installations and servicing.
Q: Do you provide emergency plumbing services?
Yes, we offer 24/7 emergency plumbing services to address urgent issues promptly and minimize damage and disruption to your property.
What should I do if I have a plumbing emergency?
If you have a plumbing emergency, call us immediately. We will dispatch a plumber to your location as quickly as possible to assess and resolve the issue.
Q: How do you detect gas leaks?
We use advanced gas leak detection equipment to accurately locate and diagnose gas leaks. Once detected, we perform the necessary repairs to ensure your safety
Q: Can you help with blocked drains and sewer systems?
Yes, we use CCTV camera investigations to identify and resolve blockages, root intrusions, and pipe dislodgements in underground sewer and stormwater systems.
Q: How often should I have my plumbing inspected?
We recommend having your plumbing inspected annually to identify and address any potential issues before they become major problems.
Q: Do you offer preventative maintenance services?
Yes, we offer preventative maintenance services to help you avoid costly repairs and ensure your plumbing systems remain in optimal condition.
Q: What types of hot water systems do you service?
We service all major brands and types of hot water systems, including electric, gas, and solar units. We offer installation, maintenance, and repair services.
Q: How can I prevent my pipes from freezing?
To prevent pipes from freezing, ensure they are properly insulated, keep your home adequately heated, and let faucets drip slightly during extremely cold weather to keep water moving.
Q: What should I do if I suspect a roof leak?
If you suspect a roof leak, contact us immediately. We will conduct a thorough inspection to identify the source of the leak and carry out the necessary repairs to prevent water damage.
Body Corporate, Strata & Real Estate Questions
Q: What services do you offer for body corporate and strata firms?
We provide comprehensive plumbing services for body corporate and strata firms, including emergency repairs, regular maintenance, and preventative maintenance to ensure the smooth operation of multi-unit properties.
Q: How do you communicate with clients and track job progress?
We use advanced CRM and job management systems to log all job details, including prior, current, and future jobs, along with photos and histories. This ensures effective communication and transparency with our clients.
Q: What sets you apart from other plumbing companies?
Our commitment to staying up-to-date with current trends, markets, and technologies sets us apart. We use the latest tools and systems to deliver efficient and effective plumbing solutions. Our customer-centric approach and long-term relationships with clients further distinguish us from competitors.
Q: Do you offer tailored maintenance plans for real estate agencies?
Yes, we offer customised maintenance plans for real estate agencies to ensure their properties are well-maintained and issues are addressed promptly, enhancing property value and tenant satisfaction.
Q: How do you handle large-scale plumbing projects for asset management firms?
We conduct detailed assessments and provide phased upgrade plans for large-scale plumbing projects. Our team works closely with asset management firms to ensure timely and efficient completion of projects, maintaining the value and functionality of their properties.
Q: Can you provide references from other body corporate or real estate clients?
Yes, we can provide references and case studies from our existing body corporate and real estate clients who can attest to the quality and reliability of our services.
Q: What plumbing services do you offer?
We offer a comprehensive range of plumbing services, including 24/7 emergency plumbing, CCTV camera investigations of underground sewer and stormwater systems, gas leak detection and testing, roof leaks and repairs, drainage and stormwater maintenance and installations, and hot water unit installations and servicing.
Q: How do you ensure compliance with regulations and safety standards?
Our team is fully licensed and insured, and we adhere to all relevant regulations and safety standards. We regularly update our knowledge and training to ensure compliance and safety in all our work.
Q: What technology do you use for preventative maintenance?
We use advanced technologies such as CCTV camera investigations and state-of-the-art plumbing tools to perform thorough inspections and maintenance, preventing issues before they become major problems.
Q: Do you offer plumbing services for commercial fit-outs?
Yes, we specialise in plumbing installations for commercial shop fit-outs, particularly for restaurants and cafes. Our expertise ensures reliable and efficient plumbing systems to support business operations.
Q: What steps do you take to minimise disruption during plumbing work?
We plan and execute our work meticulously to minimise disruption. This includes scheduling work at convenient times, using advanced tools and techniques for faster completion, and maintaining clear communication with our clients throughout the process.
Contact Advantage Plumbing Group Today
If you have any additional questions or need further information about our services, please feel free to contact us. Our team at Advantage Plumbing Group is always ready to assist you with your plumbing needs.
